Privacy Policy
This policy explains how Wiiz Eat handles your information across the Wiiz Eat customer app, the Wiiz Eat Driver app, and wiizeat.com.
Information we collect
- Account & contact: your mobile phone number (used to sign in via one-time code) and your name.
- Orders: the items you order, delivery address, notes, and order history.
- Ratings & favourites: the star ratings you give to your orders and the restaurants you save.
- Location: the Driver app uses your location only while the app is open and you are online, to complete deliveries and show your position to the customer during an active delivery. The customer app does not access your device location — it only shows the driver's position during your delivery.
- Device & technical: a push-notification token (if you allow notifications), and technical data such as IP address, device type and request logs needed to run and secure the service.
- Support: messages you send us when you contact support.
We do not collect or store your card details — you pay the restaurant directly, in cash or by card on the restaurant's own terminal. We do not use advertising, analytics or tracking tools, and we do not track you across other companies' apps or websites.
How we use your information, and our legal bases
- To create your account, take and deliver your orders, show your order history, and let you rate orders and save favourites — necessary to provide the service you asked for (performance of a contract, GDPR Art. 6(1)(b)).
- To send push notifications about your order — only if you allow notifications on your device (consent, Art. 6(1)(a)); you can switch them off at any time in your device settings.
- To keep the service secure, prevent fraud and abuse (for example fake orders), and fix problems — our legitimate interests (Art. 6(1)(f)).
- To answer support requests — performance of a contract or our legitimate interests.
- To meet legal obligations (for example accounting and tax records) — legal obligation (Art. 6(1)(c)).
Sharing
To fulfil an order, the relevant details (your name, address, order and contact number) are shared between you, the restaurant you ordered from, and the driver assigned to your delivery. Drivers belong to the restaurant's own delivery team: a driver's name and phone number are visible to that restaurant, and to the customer during their delivery. We never sell your personal data.
We use the following service providers (processors), only to operate the service and under contracts that require them to protect your data:
- Hostinger — hosting of our servers and databases.
- SMS providers (GatewayAPI, and Cyprus mobile SMS gateways) — delivering your sign-in codes.
- Expo (650 Industries, Inc.), Apple Push Notification service and Google Firebase Cloud Messaging — delivering push notifications.
- Pusher — delivering real-time order-status updates.
- Titan — our email service, when you contact us by email.
Some of these providers may process data outside the European Economic Area (for example in the United States). Where they do, the transfer is protected by the EU–US Data Privacy Framework or by the European Commission's Standard Contractual Clauses.
Payments
Payments are collected directly by the restaurant — in cash or by card on the restaurant's own payment terminal. Wiiz Eat does not hold funds or store card numbers.
Data retention & deletion
We keep your account information for as long as your account is active. Order records are kept for as long as the restaurant needs them for its accounting and tax obligations; technical logs are kept only for a limited period for security and troubleshooting.
You can delete your account yourself at any time: in the Wiiz Eat app go to Profile → Delete account; in the Wiiz Eat Driver app use Delete account at the bottom of the home screen. Deletion is permanent. It removes your account, saved details, favourites and (for drivers) location history, and cancels orders the restaurant has not yet accepted. Restaurants keep an anonymised record of past orders (items and amounts, without your name, phone or address) for their accounts. You can also ask us to delete your data by emailing info@wiiz.app.
Your rights
Under the GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, to data portability, and to withdraw consent at any time (without affecting processing before withdrawal). To exercise any of these, contact info@wiiz.app.
You also have the right to lodge a complaint with a data protection authority — in Cyprus, the Commissioner for Personal Data Protection (dataprotection.gov.cy); in Greece, the Hellenic Data Protection Authority (dpa.gr); or the authority in the EU country where you live.
Children
Wiiz Eat is not directed to children under 16, and we do not knowingly collect their data.
Changes
We may update this policy from time to time. Material changes will be reflected here with a new "last updated" date and, where appropriate, notified in the app.
Contact
Clamsi Ltd · Agiou Georgiou 2, 2312 Lakatamia, Nicosia, Cyprus · info@wiiz.app · +357 99 045816