Terms of Use

These terms apply when you use the Wiiz Eat app or wiizeat.com to order food from restaurants. Please read them together with our Privacy Policy.

1. What Wiiz Eat is

Wiiz Eat is an ordering platform. It lets you browse the menus of participating restaurants and send them orders for delivery or pickup. Wiiz Eat is not a restaurant and does not sell food. Each restaurant is the seller of the food it prepares: it sets its own menu, prices, fees and opening hours, prepares your order, and delivers it with its own drivers (or has it ready for you to collect). Your contract for the food is with the restaurant.

2. Your account

You can browse without an account. To order, you sign in with your mobile number and a one-time code. You must be at least 16 years old, give accurate details (especially your phone number and delivery address), and keep access to your phone secure. You can delete your account at any time in the app (Profile → Delete account).

3. Placing an order

• Before you place an order, the app shows the items, any options you chose, the subtotal, the delivery fee (if any) and the total. Prices are in euro and include VAT. Wiiz Eat charges customers no service fee.
• When you tap Place order, you send an order to the restaurant. The order is binding once the restaurant accepts it; the restaurant may decline an order (for example if it is closed, too busy, an item is unavailable, or the address is outside its delivery area).
• Delivery and preparation times are estimates given by the restaurant.
• Restaurants may set a minimum order value; the app tells you before you order.

4. Payment

You pay the restaurant directly when you receive or collect your order — in cash, or by card on the restaurant's own payment terminal. Wiiz Eat does not take payments from customers and never asks for your card details in the app.

5. Cancellations

You can cancel free of charge while your order has not yet been accepted by the restaurant — contact the restaurant, or us, as soon as possible. Once the restaurant has accepted and started preparing your order, it may not be able to cancel it. Because meals are perishable and prepared for you, the statutory 14-day right of withdrawal for distance contracts does not apply to food orders.

6. Problems with an order, refunds and complaints

If something is wrong with your order (for example missing or incorrect items, or quality issues), please contact the restaurant as soon as possible, ideally the same day. As the seller, the restaurant is responsible for resolving it — for example by replacing items or refunding you. If you can't reach an agreement with the restaurant, contact us at info@wiiz.app or +357 99 045816 and we will help you with it. This does not affect your statutory consumer rights.

7. Allergens and dietary information

Menus, ingredients and allergen information are provided by each restaurant. If you have an allergy or dietary requirement, check the dish details and contact the restaurant before ordering, or add a note to your order. Labels such as "veg" are provided by the restaurant.

8. Ratings and fair use

You may rate orders you received. Ratings must be honest and about your own experience. Please don't misuse the service — for example by placing fake orders, giving false contact details or interfering with the apps. We may remove ratings or suspend accounts that break these terms.

9. Our responsibility

We work to keep Wiiz Eat available and accurate, but restaurants are responsible for their food, prices, allergen information and deliveries. To the extent permitted by law, Clamsi Ltd is not liable for a restaurant's products or services. Nothing in these terms limits any liability that cannot be limited by law, or your statutory rights as a consumer.

10. Changes

We may update these terms from time to time. The version shown here, with its "last updated" date, applies to orders placed from that date.

11. Law

These terms are governed by the laws of the Republic of Cyprus. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer laws of your country and may bring a claim in its courts.

Contact

Clamsi Ltd · Agiou Georgiou 2, 2312 Lakatamia, Nicosia, Cyprus · info@wiiz.app · +357 99 045816